Questions? We've got answers

One simple flat rate: $6 for Standard Shipping (Tracked), wherever you are. The exact amount is always shown at checkout before you pay.

Orders are processed within 1 to 3 business days, then delivery takes 8 to 15 business days (Ireland: 15 to 25 business days). You'll get a tracking link by email as soon as your parcel ships.

Head to our Track your order page and enter your order number or tracking number. Your tracking link is also in your shipping confirmation email.

You're covered by our 30-day money-back guarantee. Some pets need a few days to get used to something new, so give it a little time, and if it's still not a match, send it back within 30 days of delivery. All the details are on our Returns page.

Depending on your country, your local customs office may charge import duties or taxes on delivery. These are set by local authorities and aren't included in our prices.

3L Wireless: perfect for one or two cats or a small dog. 7L Wireless: made for big dogs and multi-pet homes, with fewer refills. 2.2L: a compact plug-in fountain with an optional filter subscription. Still unsure? Ask us.

A built-in rechargeable battery powers the pump, so there's no cable across the floor. Choose sensor mode (water flows when your pet comes close), timer mode, or continuous flow while the cable is plugged in. Recharge with the included USB cable. Battery life depends on the mode and how often your pet drinks.

2.2L fountain: use our Replacement Filters for 2.2L Fountain, also available as a subscription. 3L and 7L Wireless: use our Replacement Filters for 3L & 7L Wireless Fountains (10 or 20 pack, the 10 pack is also available as a subscription), and spare filters also come with the fountain bundles (3, 6 or 12 filters). The 2.2L filters don't fit the Wireless fountains.

We recommend a fresh filter every 2 to 4 weeks, and more often with several pets or lots of fur at home. Give the pump a quick rinse at the same time.

Two filter subscriptions are available: Replacement Filters for 2.2L Fountain at $35 and Replacement Filters for 3L & 7L Wireless Fountains (10 Pack) at $45. Choose “Subscribe” on the product page and a new pack ships every 28 days, plus $6 tracked shipping. You can skip a delivery or cancel anytime, with no fees.

Yes, while your 2.2L filter subscription is active, your 2.2L fountain is covered against normal failures, for example if the pump stops working under normal use. Accidental damage, drops and misuse are not covered. Every order is also covered by our 30-day money-back guarantee, on top of your legal rights.

Log in to your account to skip a delivery, change your address or payment method, or cancel. It only takes a minute, see Manage subscription. Please cancel at least 2 days before your next renewal to avoid being charged.

Our fountains use quiet pumps, so you'll mostly hear a soft trickle. If it gets louder, the water level is usually too low or the pump needs a quick rinse.

Give it a quick clean every 1 to 2 weeks: switch it off, empty the water, take the parts apart and rinse them with warm water and a little mild soap. On the Wireless fountains, keep the battery unit and charging port dry.

All available payment methods are shown at checkout. Payments are processed securely through Shopify's checkout.

Yes! Our fountains work for both cats and dogs. For bigger dogs or multi-pet homes, a larger capacity simply means fewer refills.