Shipping policy

Shipping Policy

Where we ship

Petzelia ships worldwide to more than 230 countries and territories, including the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, Singapore, the United Arab Emirates, Switzerland and all of Europe.

Shipping rate

We offer one shipping option: Standard Shipping (Tracked) for a flat rate of USD 6 per order, charged in US dollars. We do not offer express shipping or free shipping. The exact shipping cost is always displayed before you pay.

Delivery time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays). Once shipped, delivery takes 8 to 15 business days to all our delivery countries, except Ireland: 15 to 25 business days. These times are estimates: busy periods such as the holiday season, weather, customs checks or carrier delays can sometimes add a few days.

Order tracking

Every order is shipped with tracking. As soon as your parcel is on its way, you will receive an email with your tracking number. You can also follow your order at any time on our Track Your Order page.

Orders with several items

Some orders may be sent in more than one package. In that case you will receive a tracking number for each parcel, at no extra cost.

Customs, duties and taxes

For international orders, customs duties, import taxes or handling fees may be charged by your country when the parcel arrives. These charges are set by local authorities, are not included in our prices or shipping fee, and are paid by the customer. If you refuse to pay them and the parcel is returned to us, we will refund the value of the products, minus the shipping cost.

Shipping address

Please check your address carefully at checkout. If you notice a mistake, email us as soon as possible: we can update the address as long as the order has not shipped yet. We are not responsible for parcels sent to an incorrect address provided by the customer.

Lost, late or damaged parcels

If your parcel has not arrived within 25 business days of your order (30 business days for Ireland), or if tracking has not updated for 10 days, please contact us and we will investigate with the carrier. If a parcel is confirmed lost, we will send a replacement or give you a full refund. For damaged parcels, please see our Refund Policy.