Cancellation policy

Subscription Policy

This policy explains how the Petzelia filter subscription works. By choosing the subscription at checkout, you agree to these terms.

What you get

Our filter subscriptions automatically send you fresh replacement filters for your Petzelia water fountain, so your pet always drinks clean, filtered water and you never have to remember to reorder. Two subscriptions are available:

Replacement Filters for 2.2L Fountain (8 filters + 4 pump sponges): USD 35 per delivery
Replacement Filters for 3L & 7L Wireless Fountains (10 filters + 10 sponges): USD 45 per delivery

Price and delivery frequency

Shipping: USD 6 per delivery (Standard Shipping, tracked)
Total: USD 41 (2.2L filters) or USD 51 (3L & 7L filters), charged every 28 days
Frequency: one delivery every 28 days, starting from the date of your first subscription order

All prices are charged in US dollars. Your saved payment method is charged automatically on each renewal date, before the order is shipped. By subscribing, you authorize Petzelia to charge this payment method for each renewal until you cancel. If the price of your subscription ever changes, we will email you before the change applies to your next renewal.

Cancel anytime

There is no minimum commitment and no cancellation fee. You can cancel at any time from your customer account or by emailing us. To avoid being charged for the next delivery, please cancel at least 2 days before your next renewal date. Once cancelled, no further charges will be made and no further filters will be sent.

Fountain warranty included

As long as your 2.2L filter subscription is active, your Petzelia 2.2L water fountain is covered by our warranty. This warranty applies to the 2.2L fountain only. If the fountain stops working because of a normal fault (for example, the pump stops running or an electrical part fails during normal use), contact us with your order number and a short video of the issue, and we will repair or replace it free of charge.

The warranty does not cover:

accidental damage, drops or breakage;
damage caused by misuse, chewing, or not following the care instructions;
normal wear of consumable parts such as filters and sponges;
loss or theft.

The warranty ends when the subscription is cancelled or paused. Faults reported while the subscription was active will still be handled.

Managing your subscription

You can view and manage your subscription at any time from your customer account on our store: skip a delivery, change your delivery address or update your payment method. You can also email us and we will make the change for you.

Failed payments

If a renewal payment fails, we will try again and notify you by email so you can update your payment details. If payment still cannot be taken, the subscription may be paused or cancelled.

Shipping and delivery

Each subscription delivery is shipped with tracking and usually arrives within 8 to 15 business days (Ireland: 15 to 25 business days), as described in our Shipping Policy.