Returns

30-day money-back guarantee

If something isn't right for your pet, you can send it back within 30 days of delivery. Some pets need a few days to get used to something new, so we're happy to give you time to try. Fountains can be returned even after you've set them up and tried them, as long as they're clean, complete and undamaged.

How to return an item

1. Write to us within 30 days of delivery via our contact page, with your order number and the item you'd like to return.
2. Get your instructions: we reply with the return address and the next steps.
3. Pack it up safely, ideally in its original packaging, and send it back with a tracked service.
4. Get your refund: once your return has arrived and been checked, we send the refund to your original payment method within 5 to 10 business days.

Good to know

• Items should be clean, complete and in good condition. Other products should be unused and in their original packaging.
• For hygiene reasons, opened or used filters, dental wipes, grooming brushes, bath gloves and nail grinder heads can't be returned, unless they arrived faulty.
• For change-of-mind returns, return shipping is paid by the customer and the original $6 shipping fee isn't refunded.
• Received a damaged, faulty or wrong item? Contact us within 30 days of delivery with a photo or short video, and we'll send a free replacement or a full refund, shipping included.
• If you live in the EU or the UK, you also have a legal right to cancel within 14 days of receiving your order. This comes on top of our 30-day guarantee.

All the details are in our Refund Policy.