Shipping

Tracked shipping on every order

Every Petzelia parcel ships with tracking, so you can follow it all the way to your door. As soon as your order leaves, we send you an email with your tracking link. You can also follow it anytime on our Track your order page.

Shipping cost

Standard Shipping (Tracked) is a flat $6 per order, whatever the size of your order. The exact amount is always shown at checkout, before you pay.

Filter subscriptions

Each filter delivery in your subscription ships with Standard Shipping (Tracked) for $6, as shown when you subscribe.

Delivery times

Orders are processed within 1 to 3 business days. Estimated delivery is then 8 to 15 business days to the United States, Canada, the United Kingdom, Australia, New Zealand, Singapore, the United Arab Emirates and our other delivery countries.

Ireland: 15 to 25 business days.

These are estimates. Busy periods (like the holidays) or customs checks can sometimes add a few days.

Customs and import fees

Depending on your country, import duties or taxes may be charged on delivery. These are set by your local customs office and aren't included in our prices.

A problem with your parcel?

If your tracking hasn't moved for a while, or your parcel arrives damaged, contact us with your order number. We'll sort it out together.