Terms of service

Terms of Service

Welcome to Petzelia. These Terms of Service ("Terms") apply to your use of our website petzelia.com (the "Store") and to every purchase you make from us. In these Terms, "Petzelia", "we", "us" and "our" refer to the operator of the Store, and "you" refers to any visitor or customer. By using the Store or placing an order, you agree to these Terms. If you do not agree, please do not use the Store.

1. Using the Store

You must be at least the age of majority where you live, or have the permission of a parent or guardian, to place an order. You agree to give accurate and complete information when you order and to keep your account details up to date. You are responsible for keeping your account password confidential.

2. Products and descriptions

We do our best to describe and show our products as accurately as possible. Colors and sizes may look slightly different depending on your screen, and small variations between batches can occur. Product images are for illustration. Our products are pet accessories and are not a substitute for veterinary advice: always supervise your pet when using a new product, and contact your vet if you have any health concerns.

3. Prices and payment

Prices are shown and charged in US dollars. Prices and shipping costs are confirmed at checkout before you pay. We may change prices at any time, but changes will not affect orders already confirmed. Payment is taken when you place your order. We use secure third-party payment providers and never store your full card details.

4. Orders

Your order is an offer to buy. The contract between you and us is formed when we send you the shipping confirmation. We may refuse or cancel an order, for example if a product is out of stock, if there is an obvious pricing error, or if we suspect fraud. If we cancel an order you have paid for, you will receive a full refund.

5. Subscriptions

Some products, such as fountain filters, can be bought as a recurring subscription. Subscriptions renew automatically at the frequency chosen at checkout until you cancel, and your saved payment method is charged at each renewal. You can cancel at any time. Full details are in our Subscription Policy.

6. Shipping

Delivery times, costs and customs information are described in our Shipping Policy. Risk of loss passes to you when the parcel is delivered to the address you provided.

7. Returns and refunds

Returns and refunds are handled according to our Refund Policy, which includes a 30-day return window. Nothing in these Terms limits the rights you have under the consumer laws of your country.

8. Reviews and content you send us

If you send us reviews, photos, comments or ideas, you allow us to use, reproduce and publish them in connection with the Store and our marketing, without payment. You confirm that your content is your own, is truthful and does not break any law or the rights of others. We may remove any content at our discretion.

9. Intellectual property

All content on the Store, including texts, logos, graphics, photos and design, belongs to Petzelia or its licensors and is protected by intellectual property laws. You may not copy, reproduce or reuse it for commercial purposes without our written permission.

10. Acceptable use

You agree not to use the Store for any unlawful purpose, to interfere with its security or operation, to upload malicious code, to collect other users' data, or to impersonate any person.

11. Third-party services and links

The Store may contain links to, or rely on, services provided by third parties (such as payment, shipping and tracking providers). We are not responsible for their content or practices, and your use of them is subject to their own terms.

12. Warranty disclaimer

Except as expressly stated in these Terms or required by law, the Store and our products are provided "as is" and "as available". We do not guarantee that the Store will always be uninterrupted or free of errors.

13. Limitation of liability

To the fullest extent permitted by law, Petzelia will not be liable for any indirect, incidental or consequential loss arising from your use of the Store or our products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms excludes liability that cannot be excluded by law.

14. Indemnity

You agree to compensate Petzelia for any claims, damages or costs (including reasonable legal fees) resulting from your breach of these Terms or your misuse of the Store.

15. Governing law

These Terms are governed by the laws of Switzerland. This does not deprive you of the protection of the mandatory consumer laws of the country where you live, and you may also bring proceedings in the courts of that country.